Refund Policy

Thank you for choosing www.prepzy.site. We want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer a clear refund policy to protect your rights. Please read the following refund terms carefully:

1. Refund Terms
   You can request a refund within 14 days of receiving your product. Refunds are available in the following situations:
   Product quality defects.
   Product damage during shipping.
   The product you received does not match your order.
2. Refund Request Process
   To request a refund, please follow the steps below:
   Contact Customer Service: Contact our customer service team by email or phone and state the reason for your refund.
   Confirmation of Request: Our customer service will review your request and contact you within 3 business days to confirm your refund.
   Returning Products: Please return the product and its original packaging to the return address provided by customer service. Please ensure the product is unused and in its original condition.
3. Refund Method
   Refunds will be processed based on your original payment method. Generally, we will complete the refund within 3 business days of confirming receipt of the returned product.
4. Shipping Responsibility
   If a return is due to product quality issues or incorrect shipment, we will cover the shipping costs. If a refund is requested for personal reasons (such as dislike or unsuitable items), the shipping costs will be borne by the customer.
5. Special Items
   The following items are not refundable once opened or used:
   Special Items
   Clearance Discount Items
6. Refund Time
   Refund processing time is typically three business days; the exact time it takes to receive the refund may vary depending on the bank and payment platform.
7. Contacting Customer Service
   If you encounter any issues with the refund process or have further questions, please feel free to contact our customer service:

Tel: 303-239-1372
Email: ocv0zsadwb@prepzy.site

We appreciate your support and trust in www.prepzy.site and look forward to providing you with a better shopping experience!